Kelley Information Technology Privacy Policy
Effective Date: January 7, 2026
Last Updated: October 15, 2026
Kelley Information Technology (“Kelley IT,” “KIT,” “we,” “us,” or “our”) is committed to protecting the privacy and security of information entrusted to us. This Privacy Policy describes how we collect, use, disclose, and safeguard information through our website, communications, and professional IT services.
This Policy applies to general website and business interactions. Völva subscription services are additionally governed by the separate Völva Privacy Policy, available at [INSERT VÖLVA PRIVACY POLICY URL].
1. Scope of This Privacy Policy
This Policy applies to visitors to https://kelleyitsupport.com, prospective business clients, authorized representatives of client organizations, and individuals who communicate with Kelley IT regarding our website, business operations, or professional IT services.
Information processed solely on behalf of clients while providing managed IT services or break-fix support may be governed by the applicable Master Service Agreement (MSA), Statement of Work (SOW), Non-Disclosure Agreement (NDA), Business Associate Agreement (BAA), or other service contract.
Völva Subscription Services: Völva is a cybersecurity subscription service offered by Kelley IT Support LLC, doing business as Kelley Information Technology. Information collected or processed in connection with Völva subscriptions is additionally governed by the separate Völva Privacy Policy. That Policy explains how Völva handles subscription accounts, billing, enrolled devices, cybersecurity information, support communications, third-party providers, data retention, and applicable privacy rights.
Where information relates to multiple activities, the applicable policy will depend on the nature of the information and the activity involved. Nothing in this Policy removes rights or obligations established by applicable law.
2. Information We Collect
A. Business Contact Information
We may collect names, company names, job titles, business email addresses, telephone numbers, mailing addresses, and other information provided through inquiries, forms, or business communications.
B. Website and Technical Information
When you visit our website, we may collect IP addresses, browser types, device and operating system information, pages viewed, interaction data, and dates and times of access.
C. Service-Related Information
When providing professional IT services, we may access or receive support ticket information, system and device metadata, network diagnostics, logs, and information reasonably necessary for troubleshooting, maintenance, or security support.
Kelley IT does not claim ownership of client data accessed during service delivery. The handling of such data is subject to applicable service agreements and law.
3. How We Use Information
We may use information to:
· Respond to inquiries and service requests.
· Provide and administer professional IT services.
· Maintain business operations and internal records.
· Improve our website and service offerings.
· Communicate about services, updates, and business matters.
· Maintain security, prevent misuse, and troubleshoot technical issues.
· Comply with legal, regulatory, and contractual obligations.
Information associated with Völva subscriptions is also used for purposes described in the Völva Privacy Policy, including subscription administration, billing, cybersecurity service delivery, technical support, and related operational requirements.
We do not sell personal information for money.
4. Legal Basis for Processing
Depending on the circumstances and applicable law, we process information based on contractual requirements, steps taken before entering into a contract, legitimate business interests, consent where required, and compliance with legal obligations.
Although much of our professional IT activity involves business contact information, applicable privacy laws may also protect information relating to business representatives, employees, customers, and other individuals.
5. Data Sharing and Disclosure
We may disclose information in the following circumstances.
A. Service Providers
We may share information with service providers supporting our operations, including website hosting and infrastructure providers, cybersecurity and device-management platforms, customer relationship management systems, billing and accounting providers, payment processors, and website analytics or marketing tools.
We take reasonable steps to use providers subject to appropriate contractual, confidentiality, security, and data-handling requirements, as applicable.
For Völva, service providers may include payment and checkout providers, cybersecurity software vendors, device-management platforms, hosting providers, and customer support technologies. Additional information is provided in the separate Völva Privacy Policy.
B. Legal and Regulatory Requirements
We may disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, enforce agreements, or protect the rights, property, or safety of Kelley IT, our clients, or others.
C. Business Transfers
Information may be transferred as part of a merger, acquisition, reorganization, financing, or sale of business assets, subject to applicable legal requirements.
6. Data Security
Kelley IT uses reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Safeguards may include access controls, authentication mechanisms, encryption where appropriate, monitoring, logging, and incident response procedures.
No system or method of electronic storage or transmission can be guaranteed completely secure. We cannot guarantee absolute security.
Nothing in this section limits any legal obligations or rights that cannot lawfully be excluded.
7. Data Retention
We retain information for as long as reasonably necessary for legitimate business purposes, to provide services, maintain records, resolve disputes, comply with applicable law, or satisfy contractual obligations.
Client service data is retained and handled in accordance with applicable service agreements and legal requirements.
Völva subscription information is subject to the retention practices described in the separate Völva Privacy Policy. Ending a subscription or business relationship does not necessarily result in immediate deletion of all related records or information maintained by service providers.
8. Florida Information Protection Act
Kelley IT handles personal information in accordance with applicable state and federal data-security and breach-notification requirements, including the Florida Information Protection Act where applicable.
If a security incident involving personal information triggers a legal notification obligation, we will investigate, take reasonable steps to mitigate harm, and provide required notifications in accordance with applicable law.
9. Individual Privacy Rights
Depending on applicable law, individuals may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to exercise other available privacy choices.
Requests must be submitted in writing to privacy@kelleyitsupport.com. We may verify the identity and authority of the requester and apply legally permitted exceptions when responding.
Requests concerning Völva subscriptions are handled in accordance with the Völva Privacy Policy and applicable law. Rights and exceptions vary by jurisdiction and type of information.
10. Business-to-Business Information
Certain privacy laws provide specific exemptions or different requirements for particular business-to-business communications and professional information. Kelley IT applies such exemptions only where legally available and applicable. This section does not represent that all business-related information is exempt from privacy laws.
11. Case Studies, Marketing, and Service References
Kelley IT may develop case studies, project summaries, testimonials, or other materials describing services for marketing, educational, or business development purposes.
When preparing these materials, we take reasonable steps to omit, anonymize, or aggregate confidential, proprietary, or sensitive business information. We do not intentionally disclose security configurations, credentials, access methods, system architecture, or non-public operational details.
We do not publish personal information or identify clients, use client names or logos, or disclose identifying client details in public-facing materials without appropriate authorization, unless otherwise permitted by law or an applicable written agreement.
Nothing in this section modifies confidentiality obligations under an applicable service agreement, NDA, or SOW.
12. Regulated Industry Information
Kelley IT provides services to organizations operating in regulated industries, including healthcare, financial services, and legal professions.
When supporting these organizations, the handling of regulated or confidential information is governed by applicable law and the relevant service agreement, BAA, NDA, or other contractual requirements.
Healthcare and HIPAA: Where required, Kelley IT may enter into a Business Associate Agreement with a covered entity or business associate. The handling of protected health information is governed by applicable law and the relevant BAA and service agreements.
Financial Services and Payment Information: Kelley IT may support clients subject to financial-sector regulations or payment-card requirements. Access to financial systems is limited to what is reasonably necessary for contracted IT services. Responsibilities are allocated by applicable law and written agreements.
Legal Industry and Privileged Information: When supporting legal organizations, Kelley IT handles confidential or potentially privileged information in accordance with applicable contractual obligations, confidentiality requirements, and law.
This Privacy Policy does not replace or expand the obligations established by an applicable BAA, service agreement, or other written contract.
13. Cookies and Website Tracking
Our website may use essential cookies and similar technologies to support website functionality, security, and user preferences. Where used, analytics or other technologies may help us understand website usage and improve our services.
You may be able to control cookies through your browser settings or available website privacy controls. Disabling cookies may affect certain website features.
Our use of cookies and similar technologies remains subject to applicable law and any additional notices or choices provided on the website.
14. Children's Privacy
Our general website and professional IT services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through these services without legally required authorization.
Völva household subscriptions may involve devices used by family members. Any information associated with those subscriptions is handled in accordance with the separate Völva Privacy Policy and applicable law.
15. Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the independent privacy practices, security, or content of external websites.
Third-party services used to deliver our products or services may be subject to their own privacy policies and terms.
16. Relationship to Service Agreements
This Privacy Policy describes general information-handling practices and does not replace applicable service agreements, confidentiality agreements, BAAs, or other written contracts.
Liability, warranties, and service-specific obligations are governed by applicable agreements and law. Nothing in this Policy excludes or limits rights or obligations that cannot legally be excluded or limited.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website, services, technology, or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.
Where required by law, we will provide additional notice or obtain consent before implementing material changes. The effective date of an update will be identified where appropriate.
18. Contact Information
Kelley Information Technology
Kelley IT Support LLC, doing business as Kelley Information Technology
333 S. Garland Ave. #1369, Orlando FL, 32801
General Website and Privacy Inquiries: privacy@kelleyitsupport.com
Legal Inquiries: legal@kelleyitsupport.com
Website: https://kelleyitsupport.com
For questions about Völva subscription data, please also review the separate Völva Privacy Policy.
© 2026 Kelley IT Support LLC. All Rights Reserved.