Effective Date: 06-25-2026| Last Updated: 10-15-2026
These Terms govern Völva and Völva Pro (“Services”), provided by Kelley IT Support LLC, doing business as Kelley Information Technology (“KIT,” “we,” or “us”). By purchasing or using the Services, you (“Customer”) agree to these Terms. If acting for another person or business, you represent that you have authority to do so.
1. Eligibility and Authorized Use
Völva serves personal, household, and business customers through the same checkout. Customers must identify their intended use and provide accurate enrollment, billing, and device information.
Customers may enroll only devices they own or are authorized to enroll. Household purchasers do not automatically gain access to another adult’s private information by paying for their subscription. Business customers are responsible for obtaining required employee notices, permissions, and authorizations.
2. Services and Limitations
Depending on the plan, device compatibility, configuration, and vendor availability, Völva may provide antivirus, endpoint detection and response, ransomware-related protection, managed detection and response capabilities, supported software and security updates, Security Performance Optimizer functionality, and access to the Security Hotline.
Features may be automated or vendor-operated and do not necessarily include continuous human review of every device or alert. Offline, unsupported, misconfigured, or disabled devices may receive reduced or no protection.
Cybersecurity services reduce risk but cannot guarantee detection or prevention of every threat, fraud event, data loss, or unauthorized access. Customers remain responsible for secure account practices, appropriate backups, supported devices, and timely action when an incident occurs.
Völva Pro includes applicable Völva features and remote technical assistance for eligible device performance issues. Unless separately agreed in writing, it does not include unlimited support, full managed IT, server or network administration, hardware repair, onsite work, forensic investigations, data recovery, or guaranteed diagnosis or resolution. Out-of-scope work requires a separate quote and Customer approval.
3. Pricing, Devices, and Billing
Unless checkout states otherwise:
Checkout disclosures control for expressly stated promotions or different agreed rates. Customers authorize recurring charges, applicable taxes, and authorized additional-device charges. Device removal or uninstalling software does not cancel a subscription. Device changes take effect when processed; prorated credits are not guaranteed unless required by law or expressly agreed.
Subscriptions automatically renew at the disclosed interval until canceled. Any trial duration, conversion date, recurring price, and billing frequency will be disclosed at checkout. KIT will obtain legally required consent and provide required notices.
Customers must maintain valid payment information. If payment fails, KIT may request updated information and restrict or suspend Services after any legally required notice or cure period. KIT may change prices prospectively with required notice and consent.
4. Onboarding and Activation
Onboarding may require information, software installation, permissions, configuration, and Customer cooperation. KIT targets onboarding within 48 hours after receiving all required information, access, and cooperation; this is not a guaranteed deadline. Technical issues, vendor delays, incompatibility, or incomplete information may extend the process.
Billing and trial commencement follow checkout disclosures. Delayed onboarding does not automatically suspend charges or create refund eligibility, subject to applicable law.
5. Support and Security Hotline
The Security Hotline and Völva Pro Help Desk operate Monday–Friday, 7:00 a.m.–5:00 p.m. Eastern Time, subject to communicated closures.
Requests may be submitted by phone or email. Email may be sent at any time, but support is not staffed or guaranteed 24/7. KIT will endeavor to respond as reasonably practicable. Unless separately agreed in writing, no specific response, diagnosis, or resolution time is guaranteed.
The Security Hotline provides a reporting channel for suspected financial crime or suspicious activity and general guidance about possible next steps. It is not an emergency service, bank, law-enforcement agency, fraud investigator, legal adviser, or financial recovery service. It does not continuously monitor financial accounts, guarantee detection, stop or reverse transactions, or recover funds. Customers must contact relevant financial institutions, emergency services, or authorities directly when timely action is needed.
The Pro Help Desk provides remote assistance for eligible issues. KIT determines whether remote troubleshooting is feasible and will make reasonable efforts within the plan’s scope. Onsite work or other excluded services require separate approval and charges.
6. Remote Access and Customer Responsibilities
Customers authorize only access and actions reasonably necessary to provide the purchased Services and covered by their permissions. KIT may request verification or additional authorization and may refuse or stop access when authority is unclear or a request falls outside scope.
Customers must provide accurate information, maintain compatible devices, cooperate with setup and troubleshooting, protect credentials, avoid disabling security components, maintain backups, and obtain required permissions from affected users. Customers should not send passwords or authentication codes through ordinary email.
KIT’s internal Remote Access and Customer Authorization Procedure governs staff workflows but does not expand customer-facing service commitments.
7. Security Actions, Updates, and Third Parties
Security software may block activity, quarantine files, apply updates, or make protective changes. False positives, compatibility issues, interruptions, or data impacts may occur. Updates may require restarts or affect functionality.
Services depend partly on third-party software, vendors, connectivity, and systems. KIT does not control every third-party outage, change, or failure. KIT may modify, replace, suspend, or discontinue affected features when reasonably necessary, subject to applicable notice and remedies.
Unless expressly included in the plan or a separate written agreement, backup, disaster recovery, data restoration, and forensic services are excluded. Customers are responsible for maintaining and testing appropriate backups.
8. Privacy and Information Retention
Information handling is governed by the separate Völva Privacy Policy: [Privacy Policy URL]. Customers must provide required notices and obtain necessary permissions for other individuals whose devices or information are included.
Cancellation does not guarantee immediate deletion of all account, billing, support, security, vendor, or backup records. Information may be retained as reasonably necessary for security, legal compliance, billing, dispute resolution, and legitimate business purposes, subject to the Privacy Policy and applicable law.
9. Cancellation and Refunds
Customers may cancel through the available cancellation method or published billing contact. KIT may verify account identity and will process valid requests within a reasonable administrative period, subject to applicable law. Customers should retain confirmation and follow up if none is received.
Unless checkout or law requires otherwise, cancellation stops future renewals when effective; charges already properly incurred remain due. Partial-period refunds or prorated credits are not guaranteed.
Refunds and credits are discretionary unless required by law or expressly promised in writing. KIT may consider service usage, onboarding work, billing errors, device eligibility, technical limitations, timing, and other relevant circumstances. Requests may be approved, partially approved, or denied after reasonable review. Unused time, change of mind, Customer-caused setup delays, incompatibility, or dissatisfaction with accurately described features do not automatically entitle a Customer to a refund. Confirmed billing errors will be addressed appropriately.
Nothing in these Terms overrides legally required refunds, cancellation rights, or other nonwaivable protections. KIT will comply with applicable cancellation and automatic-renewal requirements.
10. Suspension and Termination
KIT may restrict, suspend, or terminate Services for nonpayment, misuse, suspected fraud, security risks, lack of required authorization, material breach, legal requirements, or unsupported device conditions. Where practicable, KIT may provide notice and an opportunity to resolve the issue. More prompt action may be taken when reasonably necessary to address an immediate risk, subject to applicable law.
When Services end, protection may cease or be reduced. Customers are responsible for arranging appropriate protection afterward. Any required refund or notice resulting from KIT’s discontinuation of a paid Service will be provided as required by law or express written agreement.
11. Intellectual Property and Acceptable Use
Völva branding, content, and KIT-owned materials remain KIT’s or its licensors’ property. Customers receive a limited, nontransferable right to use the purchased Services during an active subscription. Customers may not misuse, resell, circumvent, or unlawfully interfere with the Services.
12. Disclaimers and Limitation of Liability
To the fullest extent permitted by law, Services are provided on an “as available” basis. KIT does not guarantee uninterrupted operation, detection or prevention of every threat, resolution of every technical issue, or recovery of lost funds or data.
To the fullest extent permitted by law, KIT will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption.
KIT’s total aggregate liability relating to the affected Service will not exceed the subscription fees actually paid to KIT for that Service during the three months preceding the event giving rise to the claim, to the fullest extent permitted by law. These limitations do not apply where prohibited by law or eliminate nonwaivable rights.
13. Indemnification
To the fullest extent permitted by law, Customers agree to indemnify KIT against third-party claims and reasonable expenses arising from the Customer’s material breach, unlawful use, unauthorized enrollment or access, or violation of another person’s rights. This does not require indemnification for KIT’s own negligence, willful misconduct, or unlawful acts where prohibited by law.
14. Separate Policies and Procedures
The following documents supplement these Terms where applicable:
Internal procedures govern KIT’s operations and do not independently promise additional customer-facing services. Mandatory law and any applicable signed agreement expressly overriding these Terms control in the event of conflict.
15. Changes, Disputes, and General Terms
KIT may update Services or these Terms. Material changes will be notified, and consent obtained, where required by law. Updated Terms will show a revised date.
These Terms are governed by the laws of Florida, subject to applicable law. Any court proceedings will take place in Orange County Florida, subject to nonwaivable rights. The parties may attempt good-faith resolution before formal proceedings, except where urgent action or a legal deadline makes that impracticable.
If any provision is unenforceable, the remaining provisions remain effective to the extent permitted by law. Failure to enforce a provision is not a waiver. Customers may not assign their subscriptions without KIT’s consent, except where prohibited by law. KIT may assign these Terms in connection with a business transfer, subject to applicable law. Electronic acceptance and notices may be used where legally permitted.
16. Contact Information
Provider: Kelley IT Support LLC, d/b/a Kelley Information Technology
Website: https://kelleyitsupport.com/völva-cybersecurity
Support Email: service@kelleyitsupport.com
Billing/Cancellation Email: billing@kelleyitsupport.com
Legal Notices Email: legal@kelleyitsupport.com
Business Mailing Address: 333 S. Garland Ave., Orlando FL, 32801
Support Telephone: (407) 792-0389
© 2026 Kelley IT Support LLC. All Rights Reserved.